Shipping Policy

This Shipping Policy applies to orders placed directly through movcan.eu.

We aim to make every delivery clear, secure and easy to track. Please read this policy before placing your order.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

For in-stock products, we aim to prepare and dispatch orders promptly on business days. Orders placed on weekends or public holidays will be processed on the next business day.

If an item is temporarily out of stock, on pre-order, or requires additional preparation, the estimated dispatch date will be shown on the product page, at checkout, or communicated by email.

2. Shipping Destinations

Movcan.eu ships to selected European destinations.

Available shipping destinations and any delivery restrictions are shown at checkout after you enter your delivery address. If your location is not currently available, please contact us at support@movcan.eu before placing an order.

We are unable to deliver to P.O. boxes.

3. Delivery Time

Delivery time depends on the product, stock location, delivery address and local carrier service.

Estimated delivery times are displayed at checkout and in your order confirmation. These estimates are provided in business days and begin after the order has been dispatched.

Please note that delivery times may be affected by circumstances outside our control, including severe weather, public holidays, carrier delays, customs procedures where applicable, or remote-area delivery restrictions.

4. Shipping Costs

Shipping costs, if applicable, will be clearly displayed at checkout before you complete your purchase.

Any free-shipping offer applies only where stated on the relevant product page or at checkout. Additional delivery charges may apply to remote areas, islands or locations requiring special carrier services.

5. Taxes and Customs

Any applicable VAT, taxes or delivery-related charges will be displayed at checkout where required.

If any import duties, customs fees or additional charges apply to your order, this will be communicated before you complete your purchase. Please contact us at support@movcan.eu if you need assistance before ordering.

6. Shipment Confirmation and Tracking

Once your order has been dispatched, we will send a shipping confirmation email to the email address used at checkout.

Where tracking is available, the email will include your tracking number and carrier information. Tracking updates may take some time to appear after the shipment has been collected by the carrier.

If you cannot find your shipping confirmation email, please check your spam or junk folder before contacting us.

7. Delivery and Receipt

Please ensure that the delivery address and contact information provided at checkout are accurate and complete.

If you notice visible damage to the outer carton at delivery, please take clear photos before opening the package and report the issue to the carrier where possible. Please also contact support@movcan.eu as soon as possible with your order number and photos.

We recommend inspecting the e-bike and all included items carefully after delivery and before your first ride.

8. Split Shipments

Some orders may be delivered in more than one package. This may occur when an order contains multiple products, accessories or items dispatched from different stock locations.

If your order is split, you will receive separate tracking information where available.

9. Changes to Your Order

If you need to change your delivery address or other order details, please contact us at support@movcan.eu as soon as possible.

We will do our best to assist before the order is dispatched. Once an order has been shipped, changes may no longer be possible.

10. Delayed, Lost or Damaged Deliveries

If your delivery is delayed beyond the estimated period, please contact us with your order number. We will work with the carrier to investigate the status of your shipment.

If an order is confirmed lost in transit or arrives with shipping damage, Movcan will provide an appropriate solution in accordance with applicable law and our Returns & Refunds Policy.